Read a customer's question, use the relevant approved or current information, and send an answer in the conversation.
Answer routine customer calls and surface questions needing a person.
Get routine phone questions answered during the call, with a team chat summary when your team needs to call someone back.
Answer common WhatsApp questions using approved customer guidance.
Get routine WhatsApp questions answered in the same chat, with follow-ups understood and unanswered requests passed to you.
Answer common website chat questions and transfer unresolved conversations.
Visitors get answers to familiar questions in website chat, while your team gets harder chats with the conversation in view.