Answer Customer Question AI-Agents for Customer Service
Read a customer's question, use the relevant approved or current information, and send an answer in the conversation.
Answer routine customer calls and surface questions needing a person.
Get routine phone questions answered during the call, with a team chat summary when your team needs to call someone back.
11 toolsAnswer common WhatsApp questions using approved customer guidance.
Get routine WhatsApp questions answered in the same chat, with follow-ups understood and unanswered requests passed to you.
7 toolsAnswer order questions in chat with the store's recorded details.
Your shoppers get order answers in website chat, using the details your store already has on record.
11 toolsReply to clear FAQ tickets and leave other questions open for Agents.
Your customers hear back by email on familiar questions, while tickets needing a personal answer stay open for your support team.
9 toolsAnswer common website chat questions and transfer unresolved conversations.
Visitors get answers to familiar questions in website chat, while your team gets harder chats with the conversation in view.
Mark answered email threads so the team can see what is done.
Questions your guide covers get answers in the original email thread. Your team sees which ones need review.
6 tools
