Answer customer questions, open tickets, escalate requests. Every one is ready to run, and you can adjust it in plain language.
Handle common phone questions and share calls needing a personal reply.
Get routine phone questions answered during the call, with a team chat summary when your team needs to call someone back.
Answer common WhatsApp questions from approved support answers.
Get routine WhatsApp questions answered in the same chat, with follow-ups understood and unanswered requests passed to you.
Answer familiar chat questions and hand over the harder ones with context.
Visitors get answers to familiar questions in website chat, while your team gets harder chats with the conversation in view.