Answer customer questions, cite sources, forward tough cases. Every one is ready to run, and you can adjust it in plain language.
Keep a copy of sent chat replies and receive requests to step in.
Your Telegram contacts hear back on routine questions while you're away. Your inbox shows the replies and the chats that need you.
Pass unclear appointment chats to a teammate with context.
Your WhatsApp customers get answers about your hours or recorded appointments, while uncertain questions reach a teammate in the same chat.
Give the team unresolved shopper chats with a short summary.
Shoppers get clear answers in your store chat, and your team gets the context behind questions that need a person.
Answer repeat chat questions and send unresolved conversations to staff.
Your customers get answers from your help articles, and your support team gets recent chat history when a question needs a person.