Answer routine questions, flag complaints, escalate cases. Every one is ready to run, and you can adjust it in plain language.
Keep your customer complaint sheet clear on what needs attention, with due dates on urgent cases and a short follow-up email for the owner.
Find a personal reply beside new reviews in your shared sheet, with urgent complaints marked for follow-up.
Your serious customer complaints stand out with a reason for follow-up, and the responsible person gets an email.