Write a personal reply to a customer review for the owner to approve.
Compare unclear review claims with customer and transaction records.
You get a careful reply to an unfamiliar review, with the record search beside it, so you can decide what to post.
Surface diner concerns with draft replies for manager approval.
You get personal restaurant review replies to consider each morning, with visit context when it fits and questions for you to settle.
Draft public replies that address each guest's feedback.
Your guest reviews get thoughtful reply drafts that reflect the stay, ready for you to review before anything goes public.