Write a personal reply to a customer review for the owner to approve.
Send a review reply draft for your approval in the request thread.
Get a reply that speaks to the customer's review, with questions to settle before you post it.
Email each customer review with a proposed reply for approval.
You get a tailored public reply beside the customer's review, ready to approve or revise before anyone posts it.
Put complaint reply drafts before the owner for approval.
Your bad reviews get a thoughtful reply draft to check before anything goes public, with an urgent follow-up ticket when the complaint needs one.