Draft replies using your team's response guidance. Every one is ready to run, and you can adjust it in plain language.
Draft answers to client messages for approval in the thread.
Get a reply draft in the same chat thread, with unclear facts called out so you can review the wording before you answer the sender.
Put a customer reply draft in your chat for review.
Get a reply draft in your private chat when a customer texts your work number, with a link to the conversation for context.