Read back phone pizza orders and file kitchen order tickets
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Your call taker records the customer's pizza choices and corrections while taking the call.
You set the contact and pickup or delivery details needed before the kitchen receives an order.
Your call taker replies 'confirmed' after the customer agrees to the full read-back.
Your staff order chat holds the phone order thread and the Agent's replies.
Your call taker gets a question about a missing or unclear order detail.
Your call taker gets the full order to read aloud and updates after corrections.
Your call taker sees that the kitchen has not received the order.
Your kitchen gets one ticket with each pizza and the confirmed fulfillment details.
Your kitchen ticket board receives the confirmed kitchen ticket in your chosen queue.
Your call taker sees that the kitchen has not received the order.
Your call taker gets the kitchen ticket link and a short summary in the order thread.
This Agent reads a phone pizza order in your staff chat. It asks for missing details and posts a read-back. After your call taker confirms customer agreement, it files a make-line ticket and shares the link.
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Slack holds the phone order thread and the Agent's replies.
Airtable receives the confirmed kitchen ticket in your chosen queue.
monday.com receives the confirmed kitchen ticket in your chosen queue.
ClickUp holds the phone order thread and the Agent's replies.
Google Chat holds the phone order thread and the Agent's replies.
RingCentral holds the phone order thread and the Agent's replies.
Kintone receives the confirmed kitchen ticket in your chosen queue.
File Pizza Order Tickets is made for businesses in these industries.
Turn confirmed phone pizza orders into clear make-line tickets.
Show all Agents for the Restaurants industryFile Pizza Order Tickets is made for people in these roles.
File customer-confirmed phone orders as itemized kitchen tickets.
Show all Agents for the Restaurant Manager rolePrepare a full read-back before sending the order to the kitchen.
Show all Agents for the Counter Attendant roleFile Pizza Order Tickets is made for people in these departments.
Gather missing order details before handing confirmed orders to the kitchen.
Show all Agents for the Front of House department5 steps, in order, on every run.
Connect the tools you already use, such as Slack, Airtable or monday.com.
7 toolsUse safe mode to approve every result before it goes out, or let the Agent run automatically.
Frequently asked questions about the File Pizza Order Tickets:
You choose the staff order chat and the kitchen's make-line list. Add your current pizza choices and required pickup or delivery details.
Your call taker starts a new message with 'Phone pizza order:' and enters the customer's choices. They reply 'confirmed' in that thread only after the customer agrees.
Your call taker posts the correction in the same thread. They get a fresh full read-back before confirming the customer's agreement.
Your call taker gets a message that the kitchen has not received the order. They can hand it off themselves.
It stops and asks you. The Agent does not guess when it reaches a decision you have not approved.
Yes. Every run creates a plain-language log that you can review and export. Logs are kept for twelve months.
The Agent stops at the end of the billing month and its tool connections are removed. Your run logs remain available for twelve months.