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File Pizza Order Tickets

Read back phone pizza orders and file kitchen order tickets

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Read back phone pizza orders and file kitchen tickets
Reads
  • Phone order notes
    Phone order notes

    Your call taker records the customer's pizza choices and corrections while taking the call.

  • Pizza menu
    Pizza menu

    Your current menu defines the sizes, crusts, and toppings customers can choose.

  • Order handoff requirements
    Order handoff requirements

    You set the contact and pickup or delivery details needed before the kitchen receives an order.

  • Customer confirmation
    Customer confirmation

    Your call taker replies 'confirmed' after the customer agrees to the full read-back.

Staff order chat
Staff order chat

Your staff order chat holds the phone order thread and the Agent's replies.

Staff order chat
Are any pizza or handoff details missing or unclear?YesNo
Ask the call taker for the missing details
Writes
  • Follow-up question
    Follow-up question

    Your call taker gets a question about a missing or unclear order detail.

Post the full read-back and repost after corrections
Writes
  • Order read-back
    Order read-back

    Your call taker gets the full order to read aloud and updates after corrections.

Is customer confirmation missing?YesNo
Tell the call taker the kitchen has not received the order
Writes
  • Kitchen status notice
    Kitchen status notice

    Your call taker sees that the kitchen has not received the order.

Create one make-line ticket from the confirmed order
Writes
  • Kitchen ticket
    Kitchen ticket

    Your kitchen gets one ticket with each pizza and the confirmed fulfillment details.

Kitchen ticket board
Kitchen ticket board

Your kitchen ticket board receives the confirmed kitchen ticket in your chosen queue.

Did ticket creation fail?YesNo
Tell the call taker the kitchen has not received the order
Writes
  • Kitchen status notice
    Kitchen status notice

    Your call taker sees that the kitchen has not received the order.

Post the ticket link and confirm the kitchen handoff
Writes
  • Ticket confirmation
    Ticket confirmation

    Your call taker gets the kitchen ticket link and a short summary in the order thread.

This Agent reads a phone pizza order in your staff chat. It asks for missing details and posts a read-back. After your call taker confirms customer agreement, it files a make-line ticket and shares the link.

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Slack
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Made for your industry

File Pizza Order Tickets is made for businesses in these industries.

Made for your role

File Pizza Order Tickets is made for people in these roles.

Made for your department

File Pizza Order Tickets is made for people in these departments.

How File Pizza Order Tickets works

5 steps, in order, on every run.

  1. Capture Phone Order NotesRead a new phone pizza order in your chosen staff chat. Keep questions and updates in the original order thread.
  2. Fill In Missing DetailsSeparate the pizzas and flag unclear choices. Ask the call taker for missing order or fulfillment details in the same thread.
  3. Post the Read-BackList every pizza and the pickup or delivery details for the call taker to read aloud. Wait for corrections or confirmation.
  4. File the Kitchen TicketCreate a make-line ticket only after the call taker confirms the customer agreed. Leave the order unfiled without that confirmation.
  5. Share the Ticket LinkPost the ticket link in the order thread. Alert the call taker if filing fails so they can hand off the order themselves.

How to Get Started

Connect your tools

Connect the tools you already use, such as Slack, Airtable or monday.com.

7 tools
Set your rules
  • Choose the staff order chat and require a new message to begin with 'Phone pizza order:'.
  • Choose the kitchen board's make-line list for new tickets.
  • Provide the current pizza sizes, crusts, toppings, and any required pickup and delivery details.
  • Tell staff to enter the customer's spoken choices in the chat, read the Agent's summary aloud, and reply 'confirmed' only after the customer agrees.
Launch the Agent

Use safe mode to approve every result before it goes out, or let the Agent run automatically.

FAQs

Frequently asked questions about the File Pizza Order Tickets:

What do we need to set up for phone orders?

You choose the staff order chat and the kitchen's make-line list. Add your current pizza choices and required pickup or delivery details.

How does the call taker start and confirm an order?

Your call taker starts a new message with 'Phone pizza order:' and enters the customer's choices. They reply 'confirmed' in that thread only after the customer agrees.

What if the customer changes something during read-back?

Your call taker posts the correction in the same thread. They get a fresh full read-back before confirming the customer's agreement.

What if the kitchen ticket cannot be created?

Your call taker gets a message that the kitchen has not received the order. They can hand it off themselves.

What happens when the Agent is unsure?

It stops and asks you. The Agent does not guess when it reaches a decision you have not approved.

Can I review its work?

Yes. Every run creates a plain-language log that you can review and export. Logs are kept for twelve months.

What happens if I cancel?

The Agent stops at the end of the billing month and its tool connections are removed. Your run logs remain available for twelve months.

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