Escalate late approvals, open follow-ups, remind reviewers. Every one is ready to run, and you can adjust it in plain language.
Send agreements for approved intakes that need a signature.
Your client agreements go out for signature after intake approval, and the intake owner can see who received the request and whether it was sent.
Screen complaint forms and route urgent cases to the right person.
Your serious customer complaints stand out with a reason for follow-up, and the responsible person gets an email.