Answer routine questions, draft replies, route requests. Every one is ready to run, and you can adjust it in plain language.
Prepare replies to player reviews using related support reports.
Your support queue holds personal draft replies to new app store reviews, with any related support issues ready for your review.
Draft replies to players' game questions for review.
Get an email draft in the customer's conversation. Review an answer based on your team's guidance before you send it.
Draft player support replies from prior messages and approved help articles.
Give your support Agents a reply they can review in the conversation, grounded in the customer's exchange and the help articles you choose.
Draft player support replies from prior exchanges and saved answers.
Your assigned reps find reply drafts in their tickets. Those drafts reflect the customer's latest question and your team's saved answers.