Hold possible duplicate invoices, link repeat quotes, check purchase forms. Every one is ready to run, and you can adjust it in plain language.
Answer approved service questions and flag sensitive mentions.
Common questions in your Twitter mentions get answers from wording you approve. Your community manager gets an email with links to replies and posts needing review.
Answer common service questions in unanswered help threads.
Matching questions get answers in your public help forum, and your community lead sees what needs a personal reply.