Answer customer questions, acknowledge tickets, escalate exceptions. Every one is ready to run, and you can adjust it in plain language.
Answer store chats and pass unclear cases to support staff.
Shoppers get clear answers in your store chat, and your team gets the context behind questions that need a person.
Answer common website questions and assign unresolved chats for review.
Visitors get answers backed by your published pages, with a link to the source. Your support team takes questions the pages cannot settle.