Answer routine questions, draft replies, route requests. Every one is ready to run, and you can adjust it in plain language.
Turn sparse positive reviews into personal replies for approval.
Your brief 5-star reviews get a thank-you draft in your shared sheet, with purchase details when the customer match is clear.
Prepare personal complaint replies for a representative to review.
Get a thoughtful reply draft in the customer's email conversation. Review purchase facts and remedy questions before sending.