Answer questions, book visits, flag urgent requests. Every one is ready to run, and you can adjust it in plain language.
Give clients a ticket link for service requests or flag missing tickets.
Your customers get a reply with their ticket link after a confirmed match. Your support team hears about requests that need attention.
Open cases from flagged client accounts and log the number for follow-up.
Customer problems reach your support queue, and the case number appears on the account for easy follow-up.
Route client support cases with context from earlier requests.
Your team gets clear support cases with owners. Everyone knows which case number to work from.