Answer routine questions, draft replies, route requests. Every one is ready to run, and you can adjust it in plain language.
Draft replies to the owner's introductions using contact notes.
Your introduction replies are ready to review in the original thread, and a private chat message points you to the draft.
Draft responses to office requests for staff review.
Get a reply draft in the original email conversation when you're unsure what to say, with the earlier exchange taken into account.