Answer customer questions, open tickets, escalate requests. Every one is ready to run, and you can adjust it in plain language.
Route unclear account questions with the customer facts already gathered.
Your customers get policy-linked answers to routine account questions, while exceptions reach your support team with the facts in hand.
Flag unanswered chat questions with the missing page detail.
Visitors get answers backed by your published pages, with a link to the source. Your support team takes questions the pages cannot settle.
Open tickets with chat context when help articles fall short.
Your visitors get linked answers in website chat, while questions your articles cannot settle go to your support team.