Answer routine questions, flag complaints, escalate cases. Every one is ready to run, and you can adjust it in plain language.
Draft a documented answer to the customer's product issue for review.
Give your support Agents a reply they can review in the conversation, grounded in the customer's exchange and the help articles you choose.
Draft answers to product questions from ticket history and saved replies.
Your assigned reps find reply drafts in their tickets. Those drafts reflect the customer's latest question and your team's saved answers.