Agents help Service Advisors keep customer visits and shop schedules in view.
Answer shop service questions and pass unresolved calls to the team.
Get routine phone questions answered during the call, with a team chat summary when your team needs to call someone back.
Answer common shop texts and flag questions needing an advisor.
Your customers get a text reply from the wording you choose when it fits, while your team sees questions that need a person.
Catch repair complaints that raise safety or repeat failure concerns.
Your serious customer complaints stand out with a reason for follow-up, and the responsible person gets an email.
Draft replies to drivers' service questions for review.
Get a reply draft in your private chat when a customer texts your work number, with a link to the conversation for context.