Answer customer questions, acknowledge tickets, escalate exceptions. Every one is ready to run, and you can adjust it in plain language.
Answer routine tenant questions and pass callback details to the team.
Get routine phone questions answered during the call, with a team chat summary when your team needs to call someone back.
Reply to approved tenant questions and flag issues needing a person.
Your customers get a text reply from the wording you choose when it fits, while your team sees questions that need a person.
Draft replies to tenants' questions using the text history.
Get a reply draft in your private chat when a customer texts your work number, with a link to the conversation for context.