Answer routine questions, flag complaints, escalate cases. Every one is ready to run, and you can adjust it in plain language.
Pass queued customer issues to support with a ticket link on each request.
Your intake queue shows the ticket number and link. Support gets the issue and files at the urgency your rules call for.
Screen incoming complaints and flag those needing prompt attention.
Your serious customer complaints stand out with a reason for follow-up, and the responsible person gets an email.