Google Contacts, the address book built into Gmail, lets you keep track of all your contacts, see when you last interacted with them, and more.
Alert responders to critical cases before sharing the report.
Your team gets a PDF incident report to review, and critical cases reach responders according to the severity labels you choose.
Put screenshot text in incident reports for team review.
Keep error messages and interface labels searchable in your incident report, with unreadable areas marked for review.