Check requests, collect missing files, open approval tasks. Every one is ready to run, and you can adjust it in plain language.
Keep bugs reported in team chat visible as tracked issues.
Your bug reports keep their details and priority when your team files them from chat. Your team can find the issue link in the same thread.
Put prioritized customer defects in the engineering queue with clear evidence.
Your engineering team gets a prioritized bug in its issue tracker, and your support owner gets the link on the case.