Label urgent mail, summarize threads, send daily briefings. Every one is ready to run, and you can adjust it in plain language.
Pass urgent customer requests to the teammate covering the conversation.
Customers get a reviewed reply while their usual contact is away. Urgent requests reach the teammate covering for them.
Surface unanswered texts with recent context for follow-up.
Your customers get a text reply from the wording you choose when it fits, while your team sees questions that need a person.