Answer customer questions, open tickets, escalate requests. Every one is ready to run, and you can adjust it in plain language.
Pass unclear shopper requests to the team with context.
Shoppers get clear answers in your store chat, and your team gets the context behind questions that need a person.
Answer routine visitor questions and flag chats needing a person.
Your visitors get clear answers in chat, with context from earlier messages and a source link for current facts.