Customer Support AI-Agents for Customer Support Coordinators in Customer Service in Retail working with RingCentral
Answer routine questions, flag complaints, escalate cases. Every one is ready to run, and you can adjust it in plain language.
Escalate Customer Chats
Route flagged support chats to teammates and send owners the handoff links.
Get a focused question in a private group chat and the handoff link in your inbox when a customer chat needs a teammate's judgment.
Works with
32 tools
32 tools
Send After-Hours Replies
Post the next shift's chat list of tickets awaiting a personal reply.
Customers get a receipt after hours, and your next support shift sees which tickets still need a personal reply in team chat.
Works with
21 tools
21 tools
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