Answer questions, book visits, flag urgent requests. Every one is ready to run, and you can adjust it in plain language.
Handle account chats that need judgment, with the customer facts ready.
Your customers get policy-linked answers to routine account questions, while exceptions reach your support team with the facts in hand.
Answer common chats with article links and hand off exceptions.
Your visitors get linked answers in website chat, while questions your articles cannot settle go to your support team.
Answer common chat questions and bring unresolved threads to the team.
Your customers get answers from your help articles, and your support team gets recent chat history when a question needs a person.
Answer familiar chat questions and hand over the harder ones with context.
Visitors get answers to familiar questions in website chat, while your team gets harder chats with the conversation in view.