AI-Agents for Customer Service Representatives in Customer Experience in Request Intake
Check requests, collect missing files, open approval tasks. Every one is ready to run, and you can adjust it in plain language.
Email a proposed answer beside the customer's message for review.
Your chosen approver gets a proposed reply beside the customer's message, ready to review before anyone answers.
24 toolsSend approved chat replies and surface questions needing a personal answer.
Your routine chats get the replies you chose, and chats needing a personal answer appear together in your inbox view.
8 toolsRecord why a customer's complaint needs prompt attention on the ticket.
Your service lead sees why an urgent customer complaint needs attention. The message includes ticket history and a link.
13 toolsSee why an assigned complaint needs prompt customer follow-up.
Your serious customer complaints stand out with a reason for follow-up, and the responsible person gets an email.
