Answer routine questions, draft replies, route requests. Every one is ready to run, and you can adjust it in plain language.
Send proposed customer replies with the original email for approval.
Your chosen approver gets a proposed reply beside the customer's message, ready to review before anyone answers.
Prepare complaint replies for representatives to review before sending.
Get a thoughtful reply draft when a customer says your last support answer missed the mark, ready for your review in the same email conversation.
Prepare complaint replies for the team to review before sending.
Your support inbox gets a reply draft that addresses the complaint and names the next step your team has confirmed.