Match property listings, book viewings, draft proposals. Every one is ready to run, and you can adjust it in plain language.
Keep standard replies consistent and show chats needing staff attention.
Your routine chats get the replies you chose, and chats needing a personal answer appear together in your inbox view.
Get absence replies approved before they reach customers.
Customers get a reviewed reply while their usual contact is away. Urgent requests reach the teammate covering for them.
Prepare complaint replies that follow the team's escalation guide.
Your support rep gets a calm reply draft in the customer's email conversation, shaped by your escalation guide and ready to review before sending.
Draft complaint replies for managers to review and send.
Your support lead gets an unsent customer complaint reply letter beside the case history. Every point has an answer or a question to resolve.