Agents help web hosting companies stay responsive to customers as sites and domains change.
Keep approved chat answers consistent and surface exceptions for review.
Your routine chats get the replies you chose, and chats needing a personal answer appear together in your inbox view.
Surface recurring complaints and missed promises for service review.
Your service lead sees why an urgent customer complaint needs attention. The message includes ticket history and a link.
Give visitors quick answers and keep uncertain questions with a person.
Visitors get answers to familiar questions in website chat, while your team gets harder chats with the conversation in view.