Answer questions, book visits, flag urgent requests. Every one is ready to run, and you can adjust it in plain language.
Keep approved chat answers consistent and surface exceptions for review.
Your routine chats get the replies you chose, and chats needing a personal answer appear together in your inbox view.
Draft responses to formal complaints for review.
Your support lead gets an unsent customer complaint reply letter beside the case history. Every point has an answer or a question to resolve.