Answer customer questions, acknowledge tickets, escalate exceptions. Every one is ready to run, and you can adjust it in plain language.
Acknowledge client messages when their usual account contact is away.
Customers get a reviewed reply while their usual contact is away. Urgent requests reach the teammate covering for them.
Put a customer reply draft in your chat for review.
Get a reply draft in your private chat when a customer texts your work number, with a link to the conversation for context.