Post relevant replies to unanswered comments on the team's social posts.
Answer Page comments in the company's voice and flag sensitive ones.
Your company Page stays responsive to new comments. Your community manager sees replies and held comments in a shared sheet.
Respond to public concerns using approved facts and flag sensitive issues.
Your clear, unanswered critical comments get a relevant reply, while your community lead sees which issues need personal attention.
Reply to public questions within approved facts and surface sensitive ones.
See relevant comments answered on your team's posts, with a private daily digest for your marketing lead.