Answer customer questions, cite sources, forward tough cases. Every one is ready to run, and you can adjust it in plain language.
Keep public answers aligned with approved guidance and flag exceptions.
Keep up with questions on your social posts: clear answers appear in comments, and your community lead gets links for personal follow-up.
Reply to public questions within approved facts and surface sensitive ones.
See relevant comments answered on your team's posts, with a private daily digest for your marketing lead.