Post relevant replies to unanswered comments on the team's social posts.
Reply to new Page comments and log exchanges for review.
Your company Page stays responsive to new comments. Your community manager sees replies and held comments in a shared sheet.
Answer supported post questions and flag those needing a person.
Keep up with questions on your social posts: clear answers appear in comments, and your community lead gets links for personal follow-up.
Reply to member concerns and hand off issues needing personal attention.
Your clear, unanswered critical comments get a relevant reply, while your community lead sees which issues need personal attention.