Send an approved answer to a public question after checking that it has not already received a reply.
Answer common community questions and email posts needing a person.
Common questions in your Twitter mentions get answers from wording you approve. Your community manager gets an email with links to replies and posts needing review.
Post approved answers and email links to questions needing a person.
Matching questions get answers in your public help forum, and your community lead sees what needs a personal reply.