Send an approved answer to a public question after checking that it has not already received a reply.
Answer common public questions and email posts needing a personal reply.
Common questions in your Twitter mentions get answers from wording you approve. Your community manager gets an email with links to replies and posts needing review.
Answer clear forum questions and flag those needing personal review.
Matching questions get answers in your public help forum, and your community lead sees what needs a personal reply.