Record whether a lead received its first email and still needs personal follow-up.
Show which prospects already got a first reply and need follow-up.
Your Zoho CRM leads show whether someone sent a first reply, and owners get a clear task when outreach is still due.
Mark leads contacted after your first email and flag follow-ups.
Your CRM shows when a rep first emailed a lead and whether follow-up is owed, with uncertain matches sent to the rep for review.