Record whether a lead received its first email and still needs personal follow-up.
Flag inbound prospects due for a personal follow-up.
Your Zoho CRM leads show whether someone sent a first reply, and owners get a clear task when outreach is still due.
Show first contact and follow-ups for leads in your pipeline.
Your CRM shows when a rep first emailed a lead and whether follow-up is owed, with uncertain matches sent to the rep for review.