Answer Customer Question AI-Agents for Customer Service Representatives in Software
Read a customer's question, use the relevant approved or current information, and send an answer in the conversation.
Answer Support Tickets
Answer clear FAQ tickets and leave other questions open for follow-up.
Your customers hear back by email on familiar questions, while tickets needing a personal answer stay open for your support team.
Works with
9 tools
9 tools
Answer Website Chat Questions
Answer familiar chat questions and hand over the harder ones with context.
Visitors get answers to familiar questions in website chat, while your team gets harder chats with the conversation in view.
Works with
Answer Support Emails
Reply to common questions so representatives can handle harder cases.
Questions your guide covers get answers in the original email thread. Your team sees which ones need review.
Works with
6 tools
6 tools
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