Answer Customer Question AI-Agents for Customer Service Managers in Software
Read a customer's question, use the relevant approved or current information, and send an answer in the conversation.
Answer Support Tickets
Acknowledge unmatched tickets so support staff can follow up.
Your customers hear back by email on familiar questions, while tickets needing a personal answer stay open for your support team.
Works with
9 tools
9 tools
Answer Website Chat Questions
Route unresolved website chats to the support team with their history.
Visitors get answers to familiar questions in website chat, while your team gets harder chats with the conversation in view.
Works with
Answer Support Emails
Flag support threads that need a person to answer.
Questions your guide covers get answers in the original email thread. Your team sees which ones need review.
Works with
6 tools
6 tools
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