Read the recent conversation and send a personal answer to a routine chat message.
Answer common shopper questions in chat and email the owner a copy.
Your Telegram contacts hear back on routine questions while you're away. Your inbox shows the replies and the chats that need you.
Answer shoppers' product and order questions in store chat.
Shoppers get clear answers in your store chat, and your team gets the context behind questions that need a person.
Answer shoppers' order questions and pass complex chats to staff.
Your customers get answers from your help articles, and your support team gets recent chat history when a question needs a person.