Read the recent conversation and send a personal answer to a routine chat message.
Answer routine support chats and email the owner a copy of each reply.
Your Telegram contacts hear back on routine questions while you're away. Your inbox shows the replies and the chats that need you.
Answer store chats and pass unclear cases to support staff.
Shoppers get clear answers in your store chat, and your team gets the context behind questions that need a person.
Answer common customer chats and hand off unresolved threads with context.
Your customers get answers from your help articles, and your support team gets recent chat history when a question needs a person.