Answer questions, book visits, flag urgent requests. Every one is ready to run, and you can adjust it in plain language.
Pass unclear shopper requests to the team with context.
Shoppers get clear answers in your store chat, and your team gets the context behind questions that need a person.
Answer routine chats and pass open questions along with their history.
Your customers get answers from your help articles, and your support team gets recent chat history when a question needs a person.