Send an approved reply to the person who sent the incoming message.
Tell IT clients who covers their contact and flag urgent service requests.
Your clients hear when their contact returns, and urgent requests reach the colleague covering the inbox.
Answer common client questions and flag unusual support issues for staff.
Your routine chats get the replies you chose, and chats needing a personal answer appear together in your inbox view.
Alert the covering teammate to urgent client support requests.
Customers get a reviewed reply while their usual contact is away. Urgent requests reach the teammate covering for them.