Answer routine questions, flag complaints, escalate cases. Every one is ready to run, and you can adjust it in plain language.
Flag urgent complaints and email the open cases due for follow-up.
Keep your customer complaint sheet clear on what needs attention, with due dates on urgent cases and a short follow-up email for the owner.
Flag urgent review complaints and prepare replies for owner approval.
Find a personal reply beside new reviews in your shared sheet, with urgent complaints marked for follow-up.