Write a reply to an incoming message using the team's response guidance.
Draft first answers to tenants' property questions for review.
Get a suggested first reply in your private review chat, alongside the customer's question and any detail that needs your judgment.
Draft replies to tenants' property questions from the text thread.
Get a reply draft in your private chat when a customer texts your work number, with a link to the conversation for context.
Draft tenant replies that reflect earlier repair conversations.
Get a reply draft in the original email conversation when you're unsure what to say, with the earlier exchange taken into account.