Write a reply to an incoming message using the team's response guidance.
Draft replies to client service questions for teammate review.
Get a reply draft in the same chat thread, with unclear facts called out so you can review the wording before you answer the sender.
Send approved replies to support questions sent to client-facing staff.
Keep misdirected LinkedIn questions moving without writing the same response again. Your team reviews the reply before it goes out.
Draft replies to client support requests from the full email thread.
Get a reply draft in the original email conversation when you're unsure what to say, with the earlier exchange taken into account.