Draft replies using your team's response guidance. Every one is ready to run, and you can adjust it in plain language.
Draft replies to new inquiries using approved answers.
Get a reply draft in the same chat thread, with unclear facts called out so you can review the wording before you answer the sender.
Draft a clarifying question when a new inquiry lacks detail.
Get a reply draft in the original email conversation when you're unsure what to say, with the earlier exchange taken into account.